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What knowledge is needed for general customer service? Knowledge, not skills :-)?

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You need to think about the type of customer service YOU would like to receive. I recently went to Sainsburys on a busy Saturday afternoon and whilst crossing from one aisle to another I must have walked in front of the manager and a female co-worker. Normally i apologise for things like this and I would have done this time, only before I could even turn round to speak they started discussing "the thing that annoys them most about working in this job..." which, it turns out is "people walking in front of them" I found this to be absolutely disgusting customer care - one thing you need to know is that without the customers to care for you don't have a job.

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• You would need a knowledge of the store's policies regarding whatever area you would be assigned to (such as return policy, how to use the register, etc.). You should probably also know where things are located within the store. What you need to know will vary by company (customer service for a construction company would probably be very different than customer service for Wal-Mart, even though the skills needed (ability to communicate, etc.), would be similar).

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