Resolved Question

State how poor customer service can have an impact on the reputation an organisation?

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Customer service is all about how people perceive your company based how you act towards them.

When you call a company on the phone, and someone answers, that person is expected to be
courteous
professional
knowledgable enough to direct your phone call to the right person the first time.
to be able to help you with your question

All of the things that this person does and says while they are talking to you is going to have a direct impact on how you perceive the whole company.

If the person was a jerk to you and not very helpful, then you are going to think that everyone else in the company is a jerk, and you wont want to do business with that company again.

Customer Service has everything to do with how you serve the customer

Customer service is what many companies reputation is built on.

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Other Answers (3)

• Well for me I order from a well known company online and it took them over 4 months to deliver my goods. When I rang customer services I kept being passed from one department to the other and every time I had to re say my reference number and details. I have never used them again as there incapable of olving any complaint or problem. If a company has poor customer service that has no intention in trying to resolve the situation then I am not interested in purchasing or using there service. I want to know that there is a team in place willing to help. I don't pay cash up front and then sit back and hope I receive my goods. It shouldn't be a 50/50% chance that customer services will help me.
• Customer service is the first impression customers get of a company. If a customer has a bad experience with customer service, that will reflect on the entire company. Most people will think that the entire company is bad (or good) based on how they are treated in customer service.
• I ordered some stuff from an internet company a few years back. It took them a month to finally process my order after many phone calls and emails. They finally got it shipped and didn't give me a discount or anything. They said it was in stock and waiting to be shipped the first two weeks and then they said it was out of stock. Either way, after I got my stuff, I never even went back to their website. I don't do business with them at all and I tell others to stay clear of them as well.