Resolved Question

British gas have been demandind £1001 from us through there dept collection agency?

they now admit we owe them nothing and they do not supply our gas,this has taken 3 weeks and maybe 4hrs on the phone,am i entitled to compensation?

Best Answer - Chosen by Asker

Entitlement is a moot point. Whilst you think you may be entitled, they may think differently. You could write a letter asking for your phone call costs to be reimbursed and add a figure for the unnecessary aggravation you suffered. I imagine they will either ignore your letter or decline to oblige. You may then advise them that you will take the matter to the Small Claims Court if they do not cough within, say, 14 days. Then, if no joy, you will have to start the threatened action.
The ball is in your court, as they say. Do everything by recorded delivery, keep copies of ALL correspondence and be very polite as this will help you in court.

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Other Answers (1)

• If that doesn't cut any ice then you should pass the story to your local newspaper, local radio (they usually have a consumer help show) and then on to a programme like The One Show with Dom Littlewood.
  
  British Gas don't need the poor publicity. However clearly something went amiss and if you write a good initial letter and are polite and not overly demanding you may well get £15 or so by way of an apology.
  
  Is that the sort of compensation you are seeking? Is there any danger this has changed your credit rating? You can check with a link from Moneysupermarket but there is a charge (albeit it can be free for a short while).