Resolved Question
Do Royal Mail sometimes only deliver every second day?
I moved house a few months ago and I noticed something strange goes on with the post deliveries here. We rarely get mail delivered 2 days in a row. Sometimes we will even have no mail for 2 days and then receive a big bundle all at once on the 3rd day! I know it could just be that we there is no mail for us but I live in a building with 5 other flats and a communal mailbox, I don't believe that for up to 2 days in a row not one of the flats has a piece of mail needing delivered, especially when I see how much mail there is on a day when the postman has been here.
So, do Royal Mail sometimes deliver every second day? Is this an official procedure?
So, do Royal Mail sometimes deliver every second day? Is this an official procedure?
Best Answer - Chosen by Voters
I am a postman and No there is no Official procedure that allows this. in fact its against the law. Postal Act 2000 I think.
RM have a Universal Service Obligation written into law that they must provide 1 delivery to every address in the UK every working day (Mon - Sat) and I collection from every post box and post office and other recognised collection points.
There are 3 options available to you.
1. Call the Local Delivery Office and ask to speak to a manager or ask for one to call you back and then explain the situation.
2. Call the Customer Care line on 08457 740 740 (8am - 6pm, Monday to Friday. 8am - 1pm on Saturdays) and explain it to them - the local Delivery Office Manager has too respond to their query as its recorded in a central location. However, it is an unfriendly service with lots of options to choose.
3. Contact Postwatch and complain to them - although to be fair they will ask you to exhaust the formal RM complaints procedure first.
I think I know what is happening and it may be down to lack of staff but I am just guessing as I don't know ehere your are based.
Good luck
RM have a Universal Service Obligation written into law that they must provide 1 delivery to every address in the UK every working day (Mon - Sat) and I collection from every post box and post office and other recognised collection points.
There are 3 options available to you.
1. Call the Local Delivery Office and ask to speak to a manager or ask for one to call you back and then explain the situation.
2. Call the Customer Care line on 08457 740 740 (8am - 6pm, Monday to Friday. 8am - 1pm on Saturdays) and explain it to them - the local Delivery Office Manager has too respond to their query as its recorded in a central location. However, it is an unfriendly service with lots of options to choose.
3. Contact Postwatch and complain to them - although to be fair they will ask you to exhaust the formal RM complaints procedure first.
I think I know what is happening and it may be down to lack of staff but I am just guessing as I don't know ehere your are based.
Good luck
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